Dear Residents,

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Hampton Court will soon begin an important elevator modernization project designed to improve the safety, reliability, and long-term performance of our elevators.

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Work is expected to begin in July/August and will be completed in phases. During the project, one elevator in each building will be taken out of service at a time, with each elevator expected to remain offline for approximately three to four weeks.

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We recognize that this project will temporarily inconvenience everyone, and we sincerely appreciate your patience and cooperation while these essential improvements are completed.

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Resident Support

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To help minimize the impact of the project, the following measures will be in place:

Additional staff will be available Monday through Sunday, from 11:00 a.m. to 7:00 p.m., to assist residents with packages, strollers, and other small items, particularly those living on the upper floors.

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Management will provide additional assistance to residents whenever possible.
Residents who may have difficulty using the stairs are encouraged to make temporary accommodations during the period their elevator is out of service, if necessary.

Please note: For safety, insurance, and liability reasons, roof access is strictly prohibited, including using the roof to reach another elevator.

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Recommendations

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We encourage residents to plan ahead during the modernization period by:

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• Using grocery, pharmacy, and other delivery services whenever practical.

• Scheduling the transport of heavy or bulky items in advance.

• Assisting neighbors who may need extra help whenever possible.

Moving and Large Deliveries

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Move-ins, move-outs, furniture deliveries, and other large-item deliveries may need to be restricted or rescheduled while elevator work is taking place.

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Additional scheduling guidelines will be provided once the project calendar is finalized.

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Building Comfort Measures

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To make stair use more manageable during the project:

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Chairs will be placed on each floor landing for residents who need to rest.
Bottled water will be available to help residents stay hydrated.

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Stroller Storage

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Residents whose wing elevator is temporarily out of service may store one properly registered stroller in the designated lobby area.

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To participate:

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Each stroller must be tagged with the shareholder's name and apartment number.
Registration forms are available at the security booth.

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Please note:

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Stroller storage is permitted only during the modernization period and only for residents affected by an elevator outage.
No other personal belongings may be stored in the lobby.
Any unregistered stroller or unauthorized items left in the lobby may be removed without notice.
Hampton Court, the Board of Directors, building staff, and FirstService Residential assume no responsibility for lost, stolen, or damaged strollers or their contents.

Project Updates

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The Board is committed to keeping residents informed throughout the project.

A detailed schedule will be distributed once construction dates are finalized.

Regular updates will be shared by email and posted throughout the buildings.

Questions

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To ensure residents receive the most accurate and up-to-date information, all questions regarding scheduling, accommodations, deliveries, stroller registration, or other project logistics should be directed to FirstService Residential, which is coordinating the day-to-day management of the project.

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For assistance, please contact:

Kimmarie Mealer (Building Manager)
Phone: (212) 634-8914
Email: kimmarie.mealer@fsresidential.com

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You may also contact the FirstService Residential Customer Care Center at (212) 634-8911, or submit an inquiry through the Resident Support Services (RSS) portal.

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These upgrades represent an important investment in our community and will help ensure that our elevators continue to operate safely and reliably for many years to come.

Thank you for your patience, understanding, and cooperation